FAQ
Collapsible content
Do you charge a delivery fee?
We offer free delivery within a 25 mile radius of Claremont, CA.
What is your security deposit policy?
There is a $250 security deposit that also serves as your booking fee.
This will be refunded after we confirm that there is no irreparable damage to our items. Normal wear and tear is expected, and will not be considered towards your security deposit.
The deposit becomes non-refundable if the rental is cancelled within our 5-day window. See our cancellation policy for more details.
What is the cancellation policy?
We charge $250 total at the time of booking that serves as a booking fee and security deposit.
Free cancellations if cancelled 5 days or more before the day of the booking.
Within 5 days of your booking date, the booking fee is no longer refundable. However, we'll try our best to accommodate a future date.
Example: If your event is Saturday, you must cancel by Monday.
How often do you clean your equipment?
The safety and health of our customers is our top priority. We clean, sanitize, and disinfect every item before and after each rental.
Can we customize our bookings?
We understand that everyone has different favorites, so we'd be happy to help you customize!
However, all customizations are based on availability, so please reach out ahead of time so that we can check if it's available.
Is full payment required at the time of booking?
No, we only require $250 up front to confirm the booking.
The rest can be paid at your convenience, or by the time of drop off.
What does the booking process look like?
To book a rental, feel free to use our website or contact us to make the reservation. We will do our best to accommodate any requests and customizations at the time of booking.
When your reservation is confirmed, we will charge a $250 security deposit. (See our security deposit and cancellation policies for more details)
Final payment is due 5 days before your reservation. At this time, we will also ask for you to sign our liability waiver.